Your Team, Backed by Ours.
For organizations that already have internal IT capability, Terra Dygital provides the specialist support, tools, security depth, and escalation coverage your team needs to operate with confidence.
Your internal team stays close to users. Terra Dygital supports them with defined escalation paths, platform governance, and advanced technical capability when issues become complex.
What your team Gains:
✅
Tier 2/3 escalation support when issues exceed internal capacity
✅
Access to enterprise tools, visibility, and structured oversight
✅
A partner that improves capability while keeping your team in front of users
Best for Organizations that:
✅
Have one or more internal IT resources
✅
Need stronger security and Microsoft 365 governance
✅
Want better support depth without replacing the internal team
What We Provide
Tier 2 & 3 Escalation Support
Tier 2 and Tier 3 escalation support for complex technical issues.
RMM & PSA Tooling
Enterprise tooling to improve visibility, management, and escalation tracking.
Documentation & Credential Support
Structured IT documentation, asset visibility, and credential management support.
Microsoft 365 & Azure Governance
Platform governance within a defined operating baseline.
Endpoint Policy Management
Patching oversight and security baseline enforcement for company devices.
Security Monitoring & Response
Threat monitoring and response support for endpoint, identity, and email risks.
Backup & Retention Management
Microsoft 365 backup management, recovery execution, and regular restore testing.
Account Management & Leadership
Dedicated account management, service reviews, and technical leadership alignment.
How the Model Works
In the co-managed model, your internal IT team remains the first point of contact for end users. They handle Tier 1 support, day-to-day requests, basic troubleshooting, and business-facing support.
Terra Dygital supports your team through a defined Tier 2/3 escalation model, helping with complex technical issues, Microsoft 365 and Azure administration, security incidents, endpoint management policies, backup, and platform governance.
Responsibility Split
Area
Client IT Team
Terra Dygital
User Support
Tier 1 and end-user contact
Tier 2/3 escalation
Endpoint Management
Basic troubleshooting and device logistics
Policies, patching, monitoring, and security baseline
Microsoft 365
Day-to-day administration within scope
Governance, complex changes, and escalation support
Security
Security
Initial user-facing triage
Backup
Business input and restoration requests
Backup management, recovery execution, and testing
Why It Matters
Internal IT teams are often strong at day-to-day support but stretched when it comes to security operations, Microsoft 365 governance, escalations, documentation, and platform-wide administration. Co-managed IT gives them the structure and specialist depth to scale without losing control of the user relationship.
Hear from our Clients
Terra Dygital has proven to be a valuable partner to Avino Silver & Gold Mines Ltd. Their team consistently delivers a high standard of service, combining technical expertise with a clear understanding of the mining and resource sector. The benefit of having 100% Canadian-based support cannot be overstated, as their team operates with a strong awareness of our operational environment and business needs. Their managed services team is well aligned with the unique requirements of resource-focused organizations, particularly when it comes to building, securing, and maintaining resilient IT infrastructure.
— Nathan Harte, Chief Financial Officer, Avino Silver & Gold Mines Ltd.
Terra Dygital gives us confidence that our technology is working for our business, not creating barriers. Their team takes the time to understand our priorities and provides practical guidance that helps us make informed technology decisions. They are responsive when support is needed and proactive in identifying potential concerns before they affect our day-to-day operations. With Terra Dygital overseeing our systems, infrastructure, and security, our team can remain focused on advancing the business. Their dependable approach and consistent communication give us peace of mind that our IT environment is well managed and prepared to support Maple Gold Mines as our needs continue to evolve.
— Kiran Patankar, President, CEO & Director, Maple Gold Mines Ltd.
Terra Dygital delivers a high level of service combined with specialized expertise in every area of Information Technology, which is a rare find today. TD has advised me in a wide variety of areas ranging from helpdesk services and cybersecurity to installing audio-visual systems in boardrooms, network architecture, resolving Microsoft issues, artificial intelligence and even assisting at interviews for a senior IT position by assessing technical ability of candidates. I have only had positive feedback from users regarding TD services and view hiring TD as an important part of providing employees with access to tools and support to perform their jobs efficiently and securely. If you want fast, expert and friendly service, I highly recommend Terra Dygital.
— April Hashimoto, CFO, Ioneer Ltd.
.png)