Privacy Notice
Last Updated: November 2023
Purpose
Terra Dygital is a corporation located at 554-1055 Dunsmuir Street, Vancouver BC V7X 1L3. Terra Dygital and its affiliates (“we,” “us,” “our”) describe in this Privacy Notice (the “Notice,” “Privacy Notice”) our processing practices with respect to personal data (“ Information”) collected by us (i) through an Terra Dygital website (“Website”) that links to this Privacy Notice, including https://terradygital.com, (ii) in connection with our events, (iii) as part of our sales and marketing activities, and (iv) your participation on the optional customer community forum. Visiting our Website and taking steps that include providing personal data are voluntary.
​
Terms of Use
If you have any dispute over the privacy of your information, the dispute is subject to this Privacy Notice and our Terms of Use, including limitation of liability, user disputes and release, and application of British Columbia law.
​
About This Privacy Notice
This Privacy Notice and any other documents referred to in this Privacy Notice describe what Information we collect and how we use that Information, as well as your choices regarding use, access, and collection of such Information. Changes we make to this Privacy Notice will be made by updating this page. If the Privacy Notice is updated, we will place the modified version here along with an updated revision date. By
continuing to use our Website, attending our events, or providing your Information for sales and marketing purposes after such revisions are in effect, you accept and agree to the revisions.
​
Information We Collect
Information You Provide to Us
We collect Information directly from you when:
• you fill out and submit web forms on our Website;
• you use interactive features on our Website;
• you participate in our surveys;
• you register for or attend a sponsored event;
• you request a demo or free trial of any of our products and services;
• you participate in promotional events, drawings, and/or give-aways;
• you engage with sales representatives, including on phone calls;
• you post on Terra Dygital message boards, chat features, or blogs;
• you visit our offices and register as a visitor;
• you provide Information to our partner(s), subject to the permissions you provide
​
to them regarding your Information;
How Long We Keep Your Information Your Information will be stored for only as long as necessary for the purposes set out above, thus the retention period for your Information will vary depending on your interactions with us (for example, where you have made a request to us via our Website, we will keep a record of your request for the period necessary to ensure the adequate provision of services to you). We will keep a record of your request for as long as necessary to protect us from a legal claim. To determine the appropriate retention period for your Information, we consider the sensitivity of the Information, the potential risk of harm from unauthorized use or disclosure of your Information, the purpose(s) for which we process your Information, whether we can achieve those purposes through other means, and the applicable legal requirements. The process to maintain Information in our environment is covered in our Data Retention Policy. Your Choices
The browser and/or mobile devices you use may provide you with the ability to control cookies and other types of local data storage and allow you to control whether location or other data is shared. Terra Dygital does not control these choices or default settings, which are offered by
the producers of your browser and/or mobile devices.
​
Your Rights
Applicable law may give you rights to request to access, correct, or delete your Information. In certain circumstances, you may have the right to restrict access to your Information and object to your Information being used in a specific manner, or a right to data portability. Such requests can be made by submitting a request at Data Protection. Note that there are limitations to these rights and there may be circumstances where we are not required or able to comply with your request. You may also have a right to lodge a complaint with a supervisory authority. In addition, if you are a California resident (“resident” as used in this paragraph relates only to natural persons) you may request (i) a list of categories of personal information disclosed to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes; and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise a request, please submit a request at Data Protection and specify in the “Request Details” you are making a "California Shine the Light” request. We may require
additional information from you to allow us to verify your identity and are only required to respond to requests once during any calendar year. Security Terra Dygital maintains administrative, physical, and technical safeguards to help protect the confidentiality and integrity of Information that is submitted via our Website both during transmission and once it is received. However, there is no absolute assurance that data will be protected from unknown types of threats and vulnerabilities. You should note that by submitting data through our Website, your Information will be transferred through third-party infrastructures which are not under our control. We will strive to use tools and procedures to protect your Information, however we cannot guarantee its absolute security. To learn more about our security practices, refer to Information Security Overview.