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Privacy Notice

​​Purpose

Terra Dygital is a corporation located at 1850-1055 Dunsmuir Street, Vancouver, BC V7X 1L3 and 1161-151 Yonge St, Toronto, Ontario M5C 2W7. Terra Dygital and its affiliates (“we,” “us,” “our”) describe in this Privacy Notice (the “Notice,” “Privacy Notice”) our processing practices with respect to personal data (“Information”) collected by us:

  • through any Terra Dygital website (“Website”) that links to this Privacy Notice, including https://www.terradygital.com/,

  • in connection with our events,

  • as part of our sales and marketing activities, and

  • through participation in optional customer community forums.

Visiting our Website and providing Information to us is voluntary.

Terms of Use

If you have any dispute regarding the privacy of your information, the dispute is subject to this Privacy Notice and our Terms of Use, including limitation of liability, user disputes, and release provisions, and will be governed by applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the British Columbia Personal Information Protection Act (PIPA). Any legal proceedings arising from this Privacy Notice will be governed by the laws of the Province of British Columbia and the applicable laws of Canada.

About This Privacy Notice

This Privacy Notice, and any other documents referred to herein, describe what personal information we collect, how we use and protect it, and your choices regarding the collection, use, disclosure, and access to such information.

We may update this Privacy Notice from time to time to reflect changes in our practices, legal requirements, or other operational needs. When updates are made, we will post the revised version on this page with an updated revision date. We encourage you to review this Privacy Notice periodically to stay informed about how we manage your personal information.

Your continued use of our Website, participation in our events, or provision of personal information following the posting of any updates indicates your acknowledgment of the revised Privacy Notice, except where additional consent is required by law.

Information We Collect

We collect Information directly from you when you:

  • fill out and submit web forms on our Website;

  • use interactive features on our Website;

  • participate in surveys;

  • register for or attend an event;

  • request a demo or free trial of our products or services;

  • participate in promotional events, drawings, or giveaways;

  • engage with our sales representatives (including phone calls);

  • post on Terra Dygital message boards, chat features, or blogs;

  • visit our offices and register as a visitor;

  • or provide Information to our partners, subject to the permissions you have granted them.

Retention and Destruction of Information

Retention of Personal Information

Terra Dygital retains personal information only for as long as necessary to fulfill the purposes for which it was collected, to meet legal and regulatory obligations, and to support legitimate business needs.

Retention periods vary depending on the nature and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and any applicable legal, contractual, or operational requirements. When personal information is no longer required, it is securely destroyed or permanently de-identified in a manner that prevents unauthorized access, use, or disclosure.

Destruction and De-Identification of Information

When personal information is no longer required for the purposes for which it was collected, or for legal, contractual, or business reasons, the organization ensures it is securely destroyed or permanently de-identified so that it can no longer be associated with an identifiable individual.

To support this requirement, the organization applies the following:

  1. Retention Tracking
    Records are classified and assigned retention periods based on their purpose, sensitivity, and applicable legal or regulatory requirements. Each record type is monitored to ensure timely review and secure disposal once the retention period expires.

  2. Periodic Review
    Regular reviews are conducted to identify records that have met or exceeded their approved retention period and to initiate secure destruction or de-identification.

  3. Secure Disposal Methods

    • Physical records are destroyed using secure methods such as cross-cut shredding or by an approved third-party destruction service.

    • Electronic records are permanently deleted from active systems and backups using secure wiping, cryptographic erasure, or other industry-accepted techniques.

  4. Documentation and Accountability
    Destruction and de-identification activities are documented to maintain an auditable record of compliance and to demonstrate that appropriate safeguards were applied.

Access, Complaints, and Inquiries

To request access to your personal information, or to make a complaint or inquiry regarding Terra Dygital’s privacy practices, please contact our Privacy Office:

Email: privacy@terradigital.ca

Mailing Address:
1055 Dunsmuir Street, Suite 1850
Vancouver, BC V7X 1L3

All inquiries will receive an acknowledgment within 48 hours. If additional time is required, an estimated response timeline will be provided. Terra Dygital will make every reasonable effort to respond within 30 calendar days. if more time is needed due to the scope or complexity of the request, we will notify you of the extension and the reason for it.

A reasonable administrative fee may apply for requests that involve extensive retrieval, processing, or reproduction of records. You will be informed of any applicable fee before the request is processed.

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SMS Terms of use

Terra Dygital Solutions Inc. TEXT MESSAGING TERMS OF USE

By "Opting In" to or using a “Text Message Service” (as defined below) from Terra Dygital Solutions Inc., you accept these Terms & Conditions. [IF APPLICABLE: THIS AGREEMENT IS SUBJECT TO BINDING ARBITRATION AND A WAIVER OF CLASS ACTION RIGHTS AS DETAILED BELOW.]

This agreement is between you and Terra Dygital Solutions Inc. or one of its affiliates. All references to "Terra Dygital" "we," "our," or "us" refer to Terra Dygital Solutions Inc, 1055 Dunsmuir St Suite 1850, Vancouver, BC V7X 1L3.

DEFINITIONS

"Opting In," "Opt In," and "Opt-In" refer to requesting, joining, agreeing to, enrolling in, signing up for, acknowledging, responding to, or otherwise consenting to receive one or more text messages.

"Text Message Service" includes any arrangement or situation in which we send one or more messages addressed to your mobile phone number, including text messages (such as SMS, MMS, or successor protocols or technologies).

CONSENTING TO TEXT MESSAGING

By consenting to receive text messages from us, you agreed to these Text Messaging Terms and Conditions.

E-SIGN DISCLOSURE

By agreeing to receive text messages, you also consent to the use of an electronic record to document your agreement. You may withdraw your consent to the use of the electronic record by replying STOP.

Terra Dygital TEXT MESSAGE SERVICE PRIVACY POLICY

We respect your privacy. We only use information you provide through this service to transmit your mobile messages and respond to you. This includes, but isn't limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Nonetheless, we reserve the right always to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. This Text Message Service Privacy Policy applies to your use of the Text Message Service and isn't intended to modify our general [“Privacy Policy” OR RELEVANT NAME OF PRIVACY POLICY REFERENCED IN SECTION ABOVE], incorporated by reference above, which may govern the relationship between you and us in other contexts.

COSTS OF TEXT MESSAGES

We do not charge you for the messages you send and receive via this text message service. But message and data rates may apply, so depending on your plan with your wireless or other applicable provider, you may be charged by your carrier or other applicable provider.

FREQUENCY OF TEXT MESSAGES

This Text Messaging Service is for conversational person-to-person communication between you and our employees. We may send you an initial message providing details about the service. After that, the number of text messages you receive will vary depending on how you use our services and whether you take steps to generate more text messages from us (such as by sending a HELP request).

OPTING OUT OF TEXT MESSAGES

If you no longer want to receive text messages, you may reply to any text message with STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. As a person-to-person communication service, opt-out requests are specific to each conversation between you and one of our employees and their associated phone number. After unsubscribing, we may send you confirmation of your opt-out via text message.

CONTACT US

For support, ITHelp@TerraDygital.com, https://www.terradygital.com/

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