Privacy Notice
Website Privacy Notice
Contents
Revision History. 2
Review Cycle. 2
Purpose. 3
Terms of Use. 3
About This Privacy Notice. 3
Information We Collect 4
Retention and Destruction of Information. 4
Retention of Personal Information. 4
Destruction and De-Identification of Information. 4
Access, Complaints, and Inquiries. 5
Revision History
This policy has been modified as follows:
Date
Version
Modification
Modifier
Approved by
November 2023
v1.0
Notice Created
Terra Dygital
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October 17, 2025
V2.0
Updated corporate address, retention and destruction practices, and contact information. Added section to align with PIPEDA and BC PIPA requirements for data retention, de-identification, and access requests.
Clayton Dendy
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Review Cycle
An annual review of the policy is necessary to ensure its accuracy and ensure that all stakeholders understand their responsibilities. Changes should be made more frequently if significant technology or organizational changes occur.
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Purpose
Terra Dygital is a corporation located at 1850-1055 Dunsmuir Street, Vancouver, BC V7X 1L3 and 1161-151 Yonge St, Toronto, Ontario M5C 2W7. Terra Dygital and its affiliates (“we,” “us,” “our”) describe in this Privacy Notice (the “Notice,” “Privacy Notice”) our processing practices with respect to personal data (“Information”) collected by us:
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through any Terra Dygital website (“Website”) that links to this Privacy Notice, including https://terradygital.com,
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in connection with our events,
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as part of our sales and marketing activities, and
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through participation in optional customer community forums.
Visiting our Website and providing Information to us is voluntary.
Terms of Use
If you have any dispute regarding the privacy of your information, the dispute is subject to this Privacy Notice and our Terms of Use, including limitation of liability, user disputes, and release provisions, and will be governed by applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the British Columbia Personal Information Protection Act (PIPA). Any legal proceedings arising from this Privacy Notice will be governed by the laws of the Province of British Columbia and the applicable laws of Canada.
About This Privacy Notice
This Privacy Notice, and any other documents referred to herein, describe what personal information we collect, how we use and protect it, and your choices regarding the collection, use, disclosure, and access to such information.
We may update this Privacy Notice from time to time to reflect changes in our practices, legal requirements, or other operational needs. When updates are made, we will post the revised version on this page with an updated revision date. We encourage you to review this Privacy Notice periodically to stay informed about how we manage your personal information.
Your continued use of our Website, participation in our events, or provision of personal information following the posting of any updates indicates your acknowledgment of the revised Privacy Notice, except where additional consent is required by law.
Information We Collect
We collect Information directly from you when you:
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fill out and submit web forms on our Website;
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use interactive features on our Website;
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participate in surveys;
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register for or attend an event;
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request a demo or free trial of our products or services;
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participate in promotional events, drawings, or giveaways;
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engage with our sales representatives (including phone calls);
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post on Terra Dygital message boards, chat features, or blogs;
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visit our offices and register as a visitor;
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or provide Information to our partners, subject to the permissions you have granted them.
Retention and Destruction of Information
Retention of Personal Information
Terra Dygital retains personal information only for as long as necessary to fulfill the purposes for which it was collected, to meet legal and regulatory obligations, and to support legitimate business needs.
Retention periods vary depending on the nature and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and any applicable legal, contractual, or operational requirements. When personal information is no longer required, it is securely destroyed or permanently de-identified in a manner that prevents unauthorized access, use, or disclosure.
Destruction and De-Identification of Information
When personal information is no longer required for the purposes for which it was collected, or for legal, contractual, or business reasons, the organization ensures it is securely destroyed or permanently de-identified so that it can no longer be associated with an identifiable individual.
To support this requirement, the organization applies the following:
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Retention Tracking
Records are classified and assigned retention periods based on their purpose, sensitivity, and applicable legal or regulatory requirements. Each record type is monitored to ensure timely review and secure disposal once the retention period expires. -
Periodic Review
Regular reviews are conducted to identify records that have met or exceeded their approved retention period and to initiate secure destruction or de-identification. -
Secure Disposal Methods
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Physical records are destroyed using secure methods such as cross-cut shredding or by an approved third-party destruction service.
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Electronic records are permanently deleted from active systems and backups using secure wiping, cryptographic erasure, or other industry-accepted techniques.
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Documentation and Accountability
Destruction and de-identification activities are documented to maintain an auditable record of compliance and to demonstrate that appropriate safeguards were applied.
Access, Complaints, and Inquiries
To request access to your personal information, or to make a complaint or inquiry regarding Terra Dygital’s privacy practices, please contact our Privacy Office:
Email: privacy@terradigital.ca
Mailing Address:
1055 Dunsmuir Street, Suite 1850
Vancouver, BC V7X 1L3
All inquiries will receive an acknowledgment within 48 hours. If additional time is required, an estimated response timeline will be provided. Terra Dygital will make every reasonable effort to respond within 30 calendar days. if more time is needed due to the scope or complexity of the request, we will notify you of the extension and the reason for it.
A reasonable administrative fee may apply for requests that involve extensive retrieval, processing, or reproduction of records. You will be informed of any applicable fee before the request is processed.